Retail Home Products
Capistrano Beach, CA
Golden State Blinds manufactures window treatments for the US market from its operation in California; however, some components are supplied by Asian manufacturers.
Goods were being manufactured in Asia and arriving in the US with quality issues. The company did not have local resources in Asia to manage supplier quality systems.
Occam Technology Group was able to visit the supplier and put in quality controls. Being local and able to speak the language made the process very easy and cost effective.
Golden State Blinds’ supply base has much better quality performance. The company has noticed a significant reduction in manufacturing costs and warranty issues.
- Quality Control
- Validation testing
Solving Quality Control Issues Over Seas
Golden State Blinds is a manufacturer of high quality wood blinds and shutters. Golden State Blinds was looking to solve an on-going quality problem with their high-end wood shutter line. Jeff Jung, the company president, was flying to China regularly to inspect shutter components. Mr. Jung had to make sure the faulty shutter components were fixed before they were shipped to his facility in Mexico. Without his presence, Mr. Jung was finding that the faulty products would be sent over regardless of their imperfections. Unfortunately, once the product leaves Asia, it is very difficult to return the items and receive a refund. Due to the frequency of these occurrences, Mr. Jung thought it must be standard practice when dealing with Asian manufacturing companies.
Jeff Jung was relieved that Occam Technology Group could help. He was impressed that we were able to inspect these products, correct the defective ones, and put quality controls in place to prevent future occurrences. For Mr. Jung, Occam was an excellent route to take. We were the independent voice with the means to represent Golden State Blinds, and understand the ongoing issues at the manufacturing facility.
Occam provided data showing that the rate of defective components was anywhere between 4 to 38%. Golden State Blinds was able to use this information to negotiate a discount on these orders. It also was the source of the discussion for improving the quality control program at the supplier, which was great for our client’s bottom line.